Business transformation: Mobile making good great

Litterboss

Nobody actually says to us they want to do a “business transformation project”, that’s not really how it starts. It normally starts by identifying a problem or an opportunity – and asking if there is a better way.

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A Legacy

We recognised that what came before mattered, the paper forms had gone through their own evolution – their own learnings that we had to take on board

Going digital

We created a more efficient, yet familiar workflow, that took the best of paper forms and applied it digitally, while removing the pain points for the workforce.

Rapid adoption

By taking into account the needs of all users, workforce, contractors, management and clients we managed to create a a system that was adopted in just four weeks

Data driven Design

For Litterboss, one of the biggest private grounds maintenance companies in the country, initially the question was simple: “How can we use less paper?”

We got the ball rolling by looking at their business process documentation and reviewing all of their files. Then we went a step further; we spent time on the front line of the Litterboss operation, side-by-side with their management and staff. By the end we were able to come up with a solution to their paper problems, reducing usage by 95%, but we also identified many more opportunities that mobile could bring to Litterboss.

We noticed that every single member of staff and every single contractor had a mobile phone. Nowadays who doesn’t? So we began developing an app that would allow 100% digital proof of delivery and problem reporting. But it didn’t stop there. We began to think to ourselves: How can we make mobile do even more?

After initially coming to us for help with their paper problem, the xDesign solution was now growing and growing. Next came the proof of delivery system: GPS tracking staff both to and from sites and sending fully automated digital reports straight to Litterboss clients and to HQ.

The time spent working alongside Litterboss staff meant that we noticed their employees had to manually track weather systems, in order to assign gritters and snow ploughs to sites in winter months. So we came up with yet another solution: We fully automated the system.

The system became a proof of delivery system – gps tracked staff to and from locations and digital reports were sent automatically to clients and HQ. It also became a job automation system – we discovered staff were having to manually track weather systems in order to assign gritters and snow clearing assets, but we were able to automate this. We combined weather data (primarily directly from the MET office) and performance data to alert the right staff for the job. This system constantly improves based on the performance of the staff and contractors. Finally all of this was integrated into their invoicing system and a new analytics suite to show more management information than ever before.

This is typical of what we can do for organisations: pair an easy to use (full adoption was less than 6 weeks in this instance) user driven app based front end with a powerful, well integrated, backend.

It all starts with you telling us your problem or the opportunity – we’ll take it from there.

"xDesign has developed a solution that has completely transformed the way we operate a business. We have gone from dealing with 100,000 sheets of paper to just a handful when drivers forget their tablets! Our management system allows us to provide our customers with unrivalled data which continues to set us apart from our competitors and win new business. Would not hesitate to recommend xDesign to anyone."

Richard Johnson - Winter Maintenance Director, Litterboss

We're here to help

If you want to make your dream into a reality, solve a problem, or help maximising an opportunity through mobile then get in contact to speak to one of our mobile experts.

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Services

Android

Android

Consultancy

Consultancy

Design

Design

Digital Transformation

Digital Transformation

Maintenance

Maintenance

Publish

Publish

Research

Research

Web Backend

Web Backend

We're here to help

If you want to make your dream into a reality, solve a problem, or help maximising an opportunity through mobile then get in contact to speak to one of our mobile experts.

Speak to an expert